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Author, Speaker and Digital Business Alchemist

Data Center Management

While it may not be evident to those who don’t know me well, I’ve had an interest in performance management and metrics for almost as long as I have been a working professional. Indeed, I have been actively researching this since around the time of the Y2K “crisis” — which roughly translates to about 17 years. Some times I’ve been more active in my research than others, but it’s always been core to how I think and work with customers and approach any project.

Well, even though the past months may have looked like I’ve been sitting on my hands, I can assure you that I’ve not. I’ve been busy on a number of fronts, including performance management and metrics. It’s a “good news, bad news” proposition really — I haven’t had a lot of time for “fun,” but I have gotten a lot done. There is a lot of work left to do (I think it’ll be the rest of my life, really…), but I think that it’s finally time to bring it to the forefront.

It’s time to launch! What does that mean? Well, the first thing is that I am kicking this all off with a BrightTALK webinar “Built To Perform: A Pragmatic Look At Performance Management.” During this session I am going to address the items in the abstract that I wrote for it, as a way of providing a general introduction to the area and a way to frame all of the work done and those things that will be unleashed over the next few months. In addition to this webinar, you can expect that there will be other blogs, articles and webinars associated with it.

Needless to say, I think this is the start of something big! I hope that you’ll find this interesting and will join me.

kengon

 

When I was part of the Product Management team for Global Consulting Services at Symantec Corporation, I had the chance to work with many great people and on the development of many excellent, leading-edge services. Often times, we start projects and are not able to see them through to their completion. In my case, the completion of our planned Green IT Services was a good example of this. I thought it was both timely and relevant then and I still think so today. Why? Let’s have a look…

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A quick scan of search engine results and tweets regarding the development of business continuity and disaster recovery plans will yield a significant number of results for you to go look at and research. In fact, there seems to be an overwhelming bias towards the planning portion of these two areas. Indeed, this bias can be seen in almost any area — it is not unique to just these two. I think that one of the reasons for this bias is the fact that few organizations actually make the investment to create credible plans. Still, that’s not what this post is about. This post is about what happens to those organizations that invest resources in creating their plans and then stop.

Why is this a problem? It’s just like the old joke/saying:

“In theory, theory and practice are the same. In practice, they’re actually different.”

Anonymous

Whether or not we actually think that’s funny, it’s actually pretty accurate. Because when something goes wrong during the execution of the plan, someone will undoubtedly say something along the lines of “well, that wasn’t supposed to happen like that”. Why something actually didn’t go “according to plan” is irrelevant, when you’re in the heat of a response effort. You just know that it didn’t work the way it was supposed to. That’s why I’m calling this post “Famous Last Words”.

Let’s consider this in some more detail.

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For the past number of days, I don’t remember how many actually, Hurricane Earl has been bearing down on the U.S. East Coast. Inevitably, there would be significant media attention paid to it. We were not let down. As I was wandering through my RSS feed, I found two articles on it and in a recent tweet I wrote:

“Bad weather, big problems. Are you ready?”

Also included the links to the articles, eh? It wasn’t really relevant for this blog posting, so I left them out… check my Twitter feed, if you want them. Anyway, each articles talked about some aspect of how the hurricane could impact IT organizations. Don’t get me wrong here, I don’t have any issues with the articles per se — they are well written and it’s topical content.

What’s my issue? Simple. It’s too late.

Let’s consider why I am saying that…

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