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Author, Speaker and Digital Business Alchemist

One of the reasons I enjoy social media is because it allows me access to some of the best minds in our industry. Because of a recent tweet exchange with Paul Wilkinson (of GamingWorks) and Stuart Rance (of Hewlett-Packard) on the topic of ITSM and organizational culture, I proposed that we schedule a Google Hangout to discuss this topic, record the session and make it generally available to the ITSM community.

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Would you like to know more? Good! 😉

Given the challenges being faced today, I felt strongly that this was an important conversation to have. We were bringing up issues related to timing, focus and the support required to sustain any transformation initiative. we went into this conversation with very little structure and that was wholly intentional. I felt strongly that we needed to have a starting place and that’s what this was all about — coming to that starting place. We talked about a lot of the different factors that IT service providers should be considering.

Still, there’s no need to rely on my descriptions… have a look for yourself!

If you’d like to ask questions or discuss this with me, just jump in and lets do it.

If you have suggestions for future topics, please let me know. I’d love to hear from you!

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