web analytics
Author, Speaker and Digital Business Alchemist

Capita

I recently appeared on the ITSM Weekly Podcast (#117) with Mark Kawasaki [@WindUpBird] and Matt Beran [@MattBeran].

Podcast Pic

kengon, Mark and Matt on the podcast!

It was a lot of fun, despite having bandwidth issues during the hangout. I’m very thankful for the opportunity to participate!

Have a listen/view (click this link to go to the podcast) and let me know what you think!

 

The past few weeks have been pretty good. I spent part of it at the annual ServiceNow user conference — Knowledge13 in Las Vegas. It was a great conference and I’m so thankful to my esteemed colleague Michael Dortch for the opportunity to attend as a speaker and participate in his panel discussion on “ITSM in 2015 — and beyond!“. I had such a great time and have lots of stories to share, look for that in another blog!

Having had the opportunity to talk about my perspectives on the ITIL Joint Venture here and here and knowing that I was going to be at the conference, Linda King of G2G3 asked me if I was interested in having a conversation with a representative of the JV while at the conference.

JV Announcement

Small extract of the webpage with the Capita JV announcement

Within seconds of receiving this invite via Twitter direct message, I launched back with an enthusiastic: “YES!!!” Maybe I should have been a little more restrained with my response, but do remember that I am an American! 🙂

Given this, she set up a time to have a conversation with Chris Barrett (of Capita) who is one of the newly appointed directors for the Cabinet Office / Capita Joint Venture. I purposely arrived early on Tuesday so that I could ensure that I’d be on time for our meeting. I’m thinking that you’d like to know a bit about what happened?! OK, let’s do a run down, shall we?

Continue reading

Based upon a recent exchange with Stuart RanceJason Druebert asked me:

Twitter Conversation with Stuart Rance and Jason Druebert

Twitter Conversation with Stuart Rance and Jason Druebert

I think that this was a great and timely question to ask. As one might expect, I do have my own preliminary thoughts on the Joint Venture (JV) with Capita. Rather than composing a response and cluttering up the timeline, I thought it would be best to use this as an opportunity to post a short blog! 🙂

Let’s have a look at my thoughts, shall we?
Continue reading

Upcoming Events
Click for details.
  • No Events Available
AEC v1.0.4 See "Event Calendar" for more.