Let’s start off with a simple, necessary assertion:
No one book will ever contain all of the things you need to know about a given area of study/interest.
No place is this more evident than in the area of the IT Infrastructure Library (ITIL) and (more generally) IT Service Management (ITSM). If you’re reading this, it’s 99.99% likely that you have some interest in one of these topics and are likely consider yourself knowledgeable about them. A wise author once wrote:
“It’s not what you know, it’s what you know that just ain’t so”
Now you might be saying to yourself, “what does this have to do with the ITIL books?!” Well, I am very glad you asked, because I have a story to tell you. Let’s get started…
One of the reasons I enjoy social media is because it allows me access to some of the best minds in our industry. Because of a recent tweet exchange with Paul Wilkinson (of GamingWorks) and Stuart Rance (of Hewlett-Packard) on the topic of ITSM and organizational culture, I proposed that we schedule a Google Hangout to discuss this topic, record the session and make it generally available to the ITSM community.
Would you like to know more? Good! 😉