One of the reasons I enjoy social media is because it allows me access to some of the best minds in our industry. Because of a recent tweet exchange with Paul Wilkinson (of GamingWorks) and Stuart Rance (of Hewlett-Packard) on the topic of ITSM and organizational culture, I proposed that we schedule a Google Hangout to discuss this topic, record the session and make it generally available to the ITSM community.
Would you like to know more? Good! 😉
18 July 2012 was an important day for those of us who pay attention to international standards. Why? Because it was the date that ISO published this document on the pending makeover of the management systems standards.
One could consider this from a surface perspective (i.e. how a management system standard is organized) and completely miss the point!
“So, what’s the point?”, you might ask?
It’s about demonstrating conformance, people!