It was inevitable, wasn’t it?
I tried so hard, for so long to avoid using the word “transformation.” Yet, I knew it was merely a matter of time…
Until what, you ask?! The word transformation started creeping into our vocabulary (again). This time it was in the context of “Next Generation IT.”
I wish we could say “OK, let’s transform into the organization that we’re intending to become,” we press a button and then watch it happen for us.
Unfortunately, that doesn’t work. What does work?
C’mon over here and let’s chat about that for a bit, OK?
Because we can’t really talk about that, until we get straight about what transformation is (and isn’t)!
One of the reasons I enjoy social media is because it allows me access to some of the best minds in our industry. Because of a recent tweet exchange with Paul Wilkinson (of GamingWorks) and Stuart Rance (of Hewlett-Packard) on the topic of ITSM and organizational culture, I proposed that we schedule a Google Hangout to discuss this topic, record the session and make it generally available to the ITSM community.
Would you like to know more? Good! 😉