It was inevitable, wasn’t it?
I tried so hard, for so long to avoid using the word “transformation.” Yet, I knew it was merely a matter of time…
Until what, you ask?! The word transformation started creeping into our vocabulary (again). This time it was in the context of “Next Generation IT.”
I wish we could say “OK, let’s transform into the organization that we’re intending to become,” we press a button and then watch it happen for us.
Unfortunately, that doesn’t work. What does work?
C’mon over here and let’s chat about that for a bit, OK?
Because we can’t really talk about that, until we get straight about what transformation is (and isn’t)!
Since the ITIL tender was issued in late 2012, there has been much discussion about the future of the framework and what this means to those that have come to rely on it. Indeed, as time has passed, especially over the past few weeks, many have anxiously awaited the Cabinet Office to publish the results of their evaluation and announce a “winner.“ In a certain sense, I can’t blame anyone for that. After all, many have jobs and/or are engaged in businesses which are directly related to this framework, so any reduction of uncertainty regarding its future should be a good thing for them.
As far as I am concerned, I’d like to go on record as saying:
I am not (and haven’t been) attached to the outcome. The fact that Capita has won is fine with me! It’ll all work out, in the end.
It’s not that I don’t “care,” because I do. I just think that the work I am doing transcends any one of the numerous frameworks or standards that I might be paying attention to at any given point in time.
Despite this, I think that this single event provides us with an opportunity to talk about a number of things that are very important to those with an interest in service management. So, for the purposes of this series of posts, I shall use ITIL as the foundation for a discussion about the power of cultural forces.
Let’s dive in, shall we? Good! 🙂