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Author, Speaker and Digital Business Alchemist

Culture

I recently appeared on the ITSM Weekly Podcast (#117) with Mark Kawasaki [@WindUpBird] and Matt Beran [@MattBeran].

Podcast Pic

kengon, Mark and Matt on the podcast!

It was a lot of fun, despite having bandwidth issues during the hangout. I’m very thankful for the opportunity to participate!

Have a listen/view (click this link to go to the podcast) and let me know what you think!

 

Since the ITIL tender was issued in late 2012, there has been much discussion about the future of the framework and what this means to those that have come to rely on it. Indeed, as time has passed, especially over the past few weeks, many have anxiously awaited the Cabinet Office to publish the results of their evaluation and announce a “winner. In a certain sense, I can’t blame anyone for that. After all, many have jobs and/or are engaged in businesses which are directly related to this framework, so any reduction of uncertainty regarding its future should be a good thing for them.

As far as I am concerned, I’d like to go on record as saying:

I am not (and haven’t been) attached to the outcome. The fact that Capita has won is fine with me! It’ll all work out, in the end.

It’s not that I don’t “care,” because I do. I just think that the work I am doing transcends any one of the numerous frameworks or standards that I might be paying attention to at any given point in time.

Despite this, I think that this single event provides us with an opportunity to talk about a number of things that are very important to those with an interest in service management. So, for the purposes of this series of posts, I shall use ITIL as the foundation for a discussion about the power of cultural forces.

Let’s dive in, shall we? Good! 🙂
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One of the reasons I enjoy social media is because it allows me access to some of the best minds in our industry. Because of a recent tweet exchange with Paul Wilkinson (of GamingWorks) and Stuart Rance (of Hewlett-Packard) on the topic of ITSM and organizational culture, I proposed that we schedule a Google Hangout to discuss this topic, record the session and make it generally available to the ITSM community.

hangout graphic

Would you like to know more? Good! 😉

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