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Author, Speaker and Digital Business Alchemist

Knowledge

Or “How to be a totally ineffective leader in 4 easy steps!”

Hmmmmm, that doesn’t sound as attractive as the main title, right?! No, it doesn’t, but it doesn’t make it any less relevant.

It’s not often that I am wanting to talk about “secrets,” but in this case I’m going to make an exception.

I recently saw a tweet by a “renowned leadership expert” talking about “the secret of leadership.”

And that is when I lost it. Here’s why…

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In my last blog, where I wrote about the levels of learning, I talked about how different training tools and methods would be targeted at or useful for a given level of learning. In this post, I offered a way to better understand the nature of insight as:

Insight involves the grouping of perceptions into meaningful wholes.

This is a generally accepted view, but there is more to say about insight and learning. It’s perhaps an insight into insights…

Let’s have a look, OK? Good! 😉

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Let’s start off with a simple, necessary assertion:

No one book will ever contain all of the things you need to know about a given area of study/interest.

No place is this more evident than in the area of the IT Infrastructure Library (ITIL) and (more generally) IT Service Management (ITSM). If you’re reading this, it’s 99.99% likely that you have some interest in one of these topics and are likely consider yourself knowledgeable about them. A wise author once wrote:

“It’s not what you know, it’s what you know that just ain’t so”

Now you might be saying to yourself, “what does this have to do with the ITIL books?!” Well, I am very glad you asked, because I have a story to tell you. Let’s get started…

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One of the reasons I enjoy social media is because it allows me access to some of the best minds in our industry. Because of a recent tweet exchange with Paul Wilkinson (of GamingWorks) and Stuart Rance (of Hewlett-Packard) on the topic of ITSM and organizational culture, I proposed that we schedule a Google Hangout to discuss this topic, record the session and make it generally available to the ITSM community.

hangout graphic

Would you like to know more? Good! 😉

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