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Author, Speaker and Digital Business Alchemist

Pro\duct Management

If you’ve read or paid attention to anything that I’ve written over time, you’ll know that I hate clichés.

OK, I’m lying through my teeth! I love them, but not for the reason which might seem apparent. You see, I think there’s a lot of truth and a lot of mischief in clichés. In each one, there is a nugget of truth which is often obscured or masked by a thick layer of common sense. Not the common sense that is like “you shouldn’t let your kids play in traffic.” No, I mean the common sense that is more like sleight of hand — if you say it quickly enough, (most) people will accept the statement at face value, nod their head approvingly and then move on as if what was said is (actually) true — even if it’s not or a gross oversimplification of reality.

I enjoy them, because I enjoy identifying them, stomping them into the ground and having people come to recognize them for what they truly are. In the expression “you only get what you pay for,” we have another viable candidate to do damage to.

Why am I railing against this one now? Why is this relevant to ITSM? I’m glad that you asked!

ManageEngine recently announced that its Standard Edition product would be made freely available to all current and future customers.

What does this mean? Why is it important? Is the cliché really true?!

Let’s have a look, shall we?

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Based upon a recent exchange with Stuart RanceJason Druebert asked me:

Twitter Conversation with Stuart Rance and Jason Druebert

Twitter Conversation with Stuart Rance and Jason Druebert

I think that this was a great and timely question to ask. As one might expect, I do have my own preliminary thoughts on the Joint Venture (JV) with Capita. Rather than composing a response and cluttering up the timeline, I thought it would be best to use this as an opportunity to post a short blog! 🙂

Let’s have a look at my thoughts, shall we?
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