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Author, Speaker and Digital Business Alchemist

Training

I recently appeared on the ITSM Weekly Podcast (#117) with Mark Kawasaki [@WindUpBird] and Matt Beran [@MattBeran].

Podcast Pic

kengon, Mark and Matt on the podcast!

It was a lot of fun, despite having bandwidth issues during the hangout. I’m very thankful for the opportunity to participate!

Have a listen/view (click this link to go to the podcast) and let me know what you think!

 

In my last blog, where I wrote about the levels of learning, I talked about how different training tools and methods would be targeted at or useful for a given level of learning. In this post, I offered a way to better understand the nature of insight as:

Insight involves the grouping of perceptions into meaningful wholes.

This is a generally accepted view, but there is more to say about insight and learning. It’s perhaps an insight into insights…

Let’s have a look, OK? Good! 😉

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My next couple of blog posts may seem as if I am just rambling, but I can assure you that there is a larger design intention at play here. In this one, I am going to follow up on my last post (The Power of Cultural Forces which used the ITIL tender announcement to illustrate the underlying principles) and talk a little bit about the limits of learning. Why the limits of learning? Well, frankly, we need to talk about it — we’ve not been doing well as an industry and it’s about time we fixed it!

For the purposes of this post, I will use USMBOK and an aviation example to make my points, wrapping it up with a few comments on ITIL and certificate programs. An aviation example? Why? Well, for those of you who do not know it, among other things, I am an Instructor and (Stan-Eval) Check Pilot. What does that mean? I provide flight instruction and  evaluate their knowledge and skills to ensure that pilots are fit to execute their responsibilities as Pilot-in-Command (PIC). I will say more about this in future posts, but let’s just say that this has an important shaping effect upon how I think and approach my work.

In fact, I think that a significant part of why I am good at what I do is precisely because I have this experience and background. Needless to say, I have an appreciation for “learning” that transcends what most people mean when the term is used. Would you like to know more? Good. Let’s have a look…

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One of the reasons I enjoy social media is because it allows me access to some of the best minds in our industry. Because of a recent tweet exchange with Paul Wilkinson (of GamingWorks) and Stuart Rance (of Hewlett-Packard) on the topic of ITSM and organizational culture, I proposed that we schedule a Google Hangout to discuss this topic, record the session and make it generally available to the ITSM community.

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Would you like to know more? Good! 😉

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