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Luigi Ferri Talks About Episode 08…

In this post on LinkedIn, fellow podcaster Luigi Ferri offered a comment on Episode 08, published today. I tried responding on LinkedIn, but there’s a character count limit on replies. As such, I decided to create a blog post. Would you care to read it? Please do!

Here are my comments!

Luigi: Great! I’m glad that you listened to it and am very happy to have you express a different perspective. In your comments, you raise some points that I’d like to respond to:

“the V3 version is the only framework or best practice that can help an organization satisfy the requirements for obtaining a banking license.”

Luigi Ferri

OK, I consider this a fair point. If that’s of interest to you or the organization, great. Then there’s certainly a basis for wanting to have it. I’ll note here that this was never intended as a criticism of the ITIL framework. I’d certainly not heard of this use case before.

The other thing to note here is that ITIL v3 is no longer being offered. That seems like an added complication that needs to be addressed.

You also wrote:

“As for FitSM, I believe it works well, being very minimalistic. However, I have never encountered it as a requirement in any Request for Proposal.”

Luigi Ferri

This is also a fair point. I think there are a few things behind this.

The first is that the creation of the ITIL framework created an industry! How did it do that?

A whole ecosystem grew out of what was essentially a workable, pragmatic solution to an acute, ongoing problem. I wrote about it in this blog post. I don’t mean to represent this as being the complete picture, because that’s a significantly longer discussion (and I’m totally willing to have that one!). However, it addresses the “stickiness factor” and how it became a global phenomenon.

Its success was about much more than the raw content of the publications!

I would assert that the FitSM standard and the community supporting it haven’t had the same level of cultural forces driving their adoption and propagation. We live in a different time than when ITIL was first created, with different demands and organizational/business drivers. I don’t believe the lack of broader adoption of the FitSM standard in the marketplace reflects either its inherent value or utility.

Thank you for engaging on this, Luigi! I appreciate it.

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