web analytics

Kenneth Gonzalez

“So you get on a podcast with your pals the other dayyyyyyy…”

I’d have been so disappointed with myself if I couldn’t work a Letterkenny reference into this post! 😉 I had the opportunity this week to reconnect with two long-time, valued industry colleagues: Barclay Rae and Ian Aitchison on their Enterprise Digital Podcast. Surprised?! O.o Well, click on the title and let me explain…

Candid Conversation

The past few weeks have been pretty good. I spent part of it at the annual ServiceNow user conference — Knowledge13 in Las Vegas. It was a great conference and I’m so thankful to my esteemed colleague Michael Dortch for the opportunity to attend as a speaker and participate in his panel discussion on “ITSM in 2015 …

Candid Conversation Read More »

Preliminary Thoughts On The Joint Venture With Capita

Based upon a recent exchange with Stuart Rance, Jason Druebert asked me: Twitter Conversation with Stuart Rance and Jason Druebert I think that this was a great and timely question to ask. As one might expect, I do have my own preliminary thoughts on the Joint Venture (JV) with Capita. Rather than composing a response and cluttering up the …

Preliminary Thoughts On The Joint Venture With Capita Read More »

On Birthdays: Older, Wiser or Neither?

Today is my birthday. Oh, yes, thank you.It’s been a pretty uneventful (and practically unproductive) day, but that wasn’t unexpected. Fortunately, the day isn’t over yet, so there is still *some* hope, but I wouldn’t place any bets! LOLYou see, I generally don’t do much on my birthday. Why? Let’s discuss…

Conformance: The “Magic” of Standards

In a recent tweet, I wrote: “There is no magic in standards. The magic is where conformance integrates with how you do business. Anything less is wasted time & money!” @ken_gonzalez Actually, I’ve been saying that for a long time. It’s been true all along. Why do I say that? Let’s have a look…