Making Memorial Day More Memorable
Today is Memorial Day. Apologies for the “tongue twister” title, but it accurately captures my thinking here. I consider this a very special day. Here’s why…
“Goodbye, and thanks for all the fish…”
As of the close of business on 09 Sep 22, I officially became a former Gartner Expert. My Analyst Profile page on gartner.com bears this out! This was simultaneously one of the easiest and most difficult decisions of my career. Care to know why? Well, click the post title and read on… đ
More podcasts, more fun!
One of the things I’d been hoping to do was to be out in the public eye a little bit more. As a result, I’d had the chance to speak with a few folks in “my network” and then received some invites to be on two more podcasts! WOO HOO Would you like to know …
“So you get on a podcast with your pals the other dayyyyyyy…”
I’d have been so disappointed with myself if I couldn’t work a Letterkenny reference into this post! đ I had the opportunity this week to reconnect with two long-time, valued industry colleagues: Barclay Rae and Ian Aitchison on their Enterprise Digital Podcast. Surprised?! O.o Well, click on the title and let me explain…
Everything “Old” is “New” Again…
Well, I might be exaggerating a little bit, but not by much. I’d run this blog for quite a long time and I was both proud of and pleased with a number of my posts. Rather than overlook what has been done before, I’ve decided that I am going to re-post a number of my …
The “Secret” of Leadership
Or âHow to be a totally ineffective leader in 4 easy steps!â Hmmmmm, that doesnât sound as attractive as the main title, right?! No, it doesnât, but it doesnât make it any less relevant. Itâs not often that I am wanting to talk about âsecrets,â but in this case Iâm going to make an exception. …
Best Practice: Are We Missing The Point?
I have this recurring nightmare that just wonât go away. So, there I am⌠Iâve just woken up from a nap on my favorite recliner in my living room. Iâm still a bit groggy, but I look down and see my young daughter looking up at me intently through her hazel eyes. Really, sheâs staring at me. I …
Transformation: What Is It, Really?!
It was inevitable, wasnât it? I tried so hard, for so long to avoid using the word âtransformation.â Yet, I knew it was merely a matter of time⌠Until what, you ask?! The word transformation started creeping into our vocabulary (again). This time it was in the context of âNext Generation IT.â I wish we …
An Insight Into Insights
In my last blog, where I wrote about the levels of learning, I talked about how different training tools and methods would be targeted at or useful for a given level of learning. In this post, I offered a way to better understand the nature of insight as: Insight involves the grouping of perceptions into meaningful …
Candid Conversation
The past few weeks have been pretty good. I spent part of it at the annual ServiceNow user conference â Knowledge13 in Las Vegas. It was a great conference and Iâm so thankful to my esteemed colleague Michael Dortch for the opportunity to attend as a speaker and participate in his panel discussion on âITSM in 2015 …
Preliminary Thoughts On The Joint Venture With Capita
Based upon a recent exchange with Stuart Rance, Jason Druebert asked me: Twitter Conversation with Stuart Rance and Jason Druebert I think that this was a great and timely question to ask. As one might expect, I do have my own preliminary thoughts on the Joint Venture (JV) with Capita. Rather than composing a response and cluttering up the …
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The Limits of Learning
My next couple of blog posts may seem as if I am just rambling, but I can assure you that there is a larger design intention at play here. In this one, I am going to follow up on my last post (The Power of Cultural Forces which used the ITIL tender announcement to illustrate the …
The Power of Cultural Forces – Part 1 [LONG]
Since the ITIL tender was issued in late 2012, there has been much discussion about the future of the framework and what this means to those that have come to rely on it. Indeed, as time has passed, especially over the past few weeks, many have anxiously awaited the Cabinet Office to publish the results …
Value From Knowledge AND Experience
Letâs start off with a simple, necessary assertion: No one book will ever contain all of the things you need to know about a given area of study/interest. No place is this more evident than in the area of the IT Infrastructure Library (ITIL) and (more generally) IT Service Management (ITSM). If youâre reading this, …
On Birthdays: Older, Wiser or Neither?
Today is my birthday. Oh, yes, thank you.Itâs been a pretty uneventful (and practically unproductive) day, but that wasnât unexpected. Fortunately, the day isnât over yet, so there is still *some* hope, but I wouldnât place any bets! LOLYou see, I generally donât do much on my birthday. Why? Letâs discussâŚ
Disaster Recovery: Famous Last Words
A quick scan of search engine results and tweets regarding the development of business continuity and disaster recovery plans will yield a significant number of results for you to go look at and research. In fact, there seems to be an overwhelming bias towards the planning portion of these two areas. Indeed, this bias can …
Conformance: The “Magic” of Standards
In a recent tweet, I wrote: âThere is no magic in standards. The magic is where conformance integrates with how you do business. Anything less is wasted time & money!â @ken_gonzalez Actually, Iâve been saying that for a long time. Itâs been true all along. Why do I say that? Letâs have a lookâŚ
Readiness: When Your Best Isn’t Good Enough…
For the past number of days, I donât remember how many actually, Hurricane Earl has been bearing down on the U.S. East Coast. Inevitably, there would be significant media attention paid to it. We were not let down. As I was wandering through my RSS feed, I found two articles on it and in a recent …