web analytics

Historical

Candid Conversation

The past few weeks have been pretty good. I spent part of it at the annual ServiceNow user conference — Knowledge13 in Las Vegas. It was a great conference and I’m so thankful to my esteemed colleague Michael Dortch for the opportunity to attend as a speaker and participate in his panel discussion on “ITSM in 2015 …

Candid Conversation Read More »

Preliminary Thoughts On The Joint Venture With Capita

Based upon a recent exchange with Stuart Rance, Jason Druebert asked me: Twitter Conversation with Stuart Rance and Jason Druebert I think that this was a great and timely question to ask. As one might expect, I do have my own preliminary thoughts on the Joint Venture (JV) with Capita. Rather than composing a response and cluttering up the …

Preliminary Thoughts On The Joint Venture With Capita Read More »

On Birthdays: Older, Wiser or Neither?

Today is my birthday. Oh, yes, thank you.It’s been a pretty uneventful (and practically unproductive) day, but that wasn’t unexpected. Fortunately, the day isn’t over yet, so there is still *some* hope, but I wouldn’t place any bets! LOLYou see, I generally don’t do much on my birthday. Why? Let’s discuss…

Conformance: The “Magic” of Standards

In a recent tweet, I wrote: “There is no magic in standards. The magic is where conformance integrates with how you do business. Anything less is wasted time & money!” @ken_gonzalez Actually, I’ve been saying that for a long time. It’s been true all along. Why do I say that? Let’s have a look…