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Everything “Old” is “New” Again…

Well, I might be exaggerating a little bit, but not by much. I’d run this blog for quite a long time and I was both proud of and pleased with a number of my posts. Rather than overlook what has been done before, I’ve decided that I am going to re-post a number of my old entries. Why? Let me explain…

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The “Secret” of Leadership

Or “How to be a totally ineffective leader in 4 easy steps!” Hmmmmm, that doesn’t sound as attractive as the main title, right?! No, it doesn’t, but it doesn’t make it any less relevant. It’s not often that I am wanting to talk about “secrets,” but in this case I’m going to make an exception. I recently saw a tweet by a “renowned leadership expert” talking about “the secret of leadership.” And that is when

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Best Practice: Are We Missing The Point?

I have this recurring nightmare that just won’t go away. So, there I am… I’ve just woken up from a nap on my favorite recliner in my living room. I’m still a bit groggy, but I look down and see my young daughter looking up at me intently through her hazel eyes. Really, she’s staring at me. I sit there for a few moments, looking back at her and then I ask “what is it, Virginia?” She looks

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Transformation: What Is It, Really?!

It was inevitable, wasn’t it? I tried so hard, for so long to avoid using the word “transformation.” Yet, I knew it was merely a matter of time… Until what, you ask?! The word transformation started creeping into our vocabulary (again). This time it was in the context of “Next Generation IT.” I wish we could say “OK, let’s transform into the organization that we’re intending to become,” we press a button and then watch

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An Insight Into Insights

In my last blog, where I wrote about the levels of learning, I talked about how different training tools and methods would be targeted at or useful for a given level of learning. In this post, I offered a way to better understand the nature of insight as: Insight involves the grouping of perceptions into meaningful wholes. This is a generally accepted view, but there is more to say about insight and learning. It’s perhaps an

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Candid Conversation

The past few weeks have been pretty good. I spent part of it at the annual ServiceNow user conference — Knowledge13 in Las Vegas. It was a great conference and I’m so thankful to my esteemed colleague Michael Dortch for the opportunity to attend as a speaker and participate in his panel discussion on “ITSM in 2015 — and beyond!“. I had such a great time and have lots of stories to share, look for that in

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